Contact Us

Customer Services

0131 554 4494 directs you to our Customer Services Team, who are on hand to help. At Lothian Buses, we value our customers and your feedback is vital to our business. If you have a comment, suggestion, or if we’ve made a mistake please let us know.

Customer Services is open between 0830 and 1700 Monday to Friday (except local and bank holidays).

You can also send Customer Services an email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or you can write to us at: Customer Services, Lothian Buses plc, Annandale Street, EDINBURGH EH7 4AZ